Terms of Service

1. Who we are and what we do

LawyerSOS operates a platform that connects members with independent solicitors regulated in Ireland or England & Wales. We do not practise law, do not supervise legal advice, and are not a party to the solicitor–client relationship. Any advice, representation or opinion you receive is provided by the individual solicitor.

2. Not an emergency service

LawyerSOS does not replace the Gardaí, police, ambulance or fire services. If there is a risk to life, safety or property, contact 112 or 999 first. Emergency legal dispatch depends on solicitor availability and connectivity, and we do not guarantee a specific response time.

3. Eligibility & your account

You must be 16 or older and resident in Ireland or the UK. You are responsible for keeping your login credentials secure and for the accuracy of the information in your profile and safety profile. Accounts are personal and must not be shared.

4. Subscriptions, fees & cancellation

Paid plans renew automatically at the interval shown at checkout until cancelled. You can cancel at any time from Billing; access continues to the end of the paid period. Consultation minutes beyond your plan allowance may be charged at the rate displayed before the consultation begins. Refunds follow applicable consumer law and our payment provider's standard policy.

5. Emergency requests, location & recordings

When you trigger SOS, we share the details you submit and your device location with the solicitor who accepts your request so they can assist you. Video consultations may be recorded only where both participants consent; recordings are stored encrypted in the EU and are accessible to you and the assigned solicitor.

6. Evidence Vault

Files you upload are hashed (SHA-256), timestamped and sealed to support a chain of custody. Sealed files cannot be deleted while a case relies on them. You confirm that you have the right to upload the material you submit and that it is lawful.

7. AI guidance

AI features provide general information about your rights. They do not create a solicitor–client relationship, may be incomplete or out of date, and must not be relied on for decisions with legal consequences. See our AI Disclaimer.

8. Acceptable use

No unlawful use, no harassment or abuse of solicitors or support staff, no fraudulent or test emergency requests, no attempts to circumvent security or access other members' data. Breaches may lead to suspension or termination without refund.

9. Solicitors on the platform

Solicitors must hold a current practising certificate, pass registry verification and keep their credentials up to date. Suspension follows an expired certificate or a failed compliance check. Solicitors remain independently responsible for their professional obligations, insurance and conflict-of-interest checks.

10. Data protection

We process personal data as described in our Privacy Policy. Data is hosted in the EU. You can export or request deletion of your data from your account settings, subject to legal retention obligations.

11. Service availability

We aim for continuous availability but do not warrant uninterrupted or error-free service. Maintenance, network outages and third-party failures can affect dispatch, calls and uploads.

12. Liability

To the extent permitted by law, LawyerSOS is not liable for the acts, omissions or advice of independent solicitors, and our total liability is limited to the fees you paid in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

13. Changes to these terms

We may update these terms; material changes will be notified in-app or by email before they take effect. Continuing to use LawyerSOS after that date means you accept the updated terms.

14. Governing law & contact

These terms are governed by the laws of Ireland for members in Ireland, and by the laws of England & Wales for members in the UK. Questions? Use in-app support or the contact page.